A successful implementation of Contact Center as a Service (CCaaS) solutions requires meticulous and strategic planning to minimize risks and maximize return on investment
This Gartner® report compiles best practices from industry leaders, offering specific recommendations on evaluating providers, aligning key teams, and prioritizing features to optimize each phase of the CCaaS implementation process.
Don’t miss this essential report for technology leaders, and transform your CX with a CCaaS implementation aligned with your business goals.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Gartner, Peer Lessons Learned for Contact Center as a Service Solutions Implementation, 29 February 2024, By Peer Contributors.
