Drive your CX
with omnichannel,
GenAI technology
Efficiency. Innovation. Results. Security. We offer an ecosystem of cloud solutions that work for your business to take your customer experience to the max
Leading brands are already transforming their CX with Inconcert
Connect all your channels on a single omnichannel platform. Maximize productivity with virtual, GenAI-driven agents. Accelerate the customer journey with marketing automation and CRM. Assure the quality of your conversations with the most advanced voice and text analysis. Optimize your teams’ work and enhance their wellbeing.
Flexible and scalable solutions that grow with you
We develop our own GenAI-powered products that add value throughout the lifecycle of your current and future customers.
Connect and centralize
all your channels
Manage all customer service channels with a single contact center solution and boost your agents’ productivity thanks to the AI integrated into an omnichannel environment.
Improve customer experience with virtual smart agents
GenAI-powered virtual agents able to answer complex questions via voice and text so your teams can focus on the conversations that matter most.
Boost your sales with marketing automation
With our Marketing Automation and CRM, you can effortlessly automate processes and optimize your digital campaigns thanks to the end-to-end traceability of the customer journey and real-time KPI analysis.
Guarantee top quality with the most advanced conversational analysis
Powered by GenAI, our Speech Analytics system transcribes and analyzes your contact center’s conversations to improve your operations’ quality and find insights of value to your business.
Efficiently organize your teams with a highly accurate forecast
A workforce management system that strikes the perfect balance between workload forecasted across all channels, level of service you need, and your agents’ preferences.
Get tangible results from the very first day with our solutions
We develop in-house CX solutions powered by GenAI, with R&D teams that align product evolution with your business goals.
Our cloud technology adapts to the realities of your company and industry and allows you to manage your operations swiftly and securely.
We’re available 24/7 on your schedule and in your language, with local teams that operate in more than 29 countries and accompany you as you adopt our solutions.
We drive your growth with no-code and automation systems embedded in the most advanced CX omnichannel ecosystem on the market.
We understand your industry
Maximize your e-commerce sales with an enhanced user experience
Increase your contactability, serve in a personalized way and improve your number of registrations.
Keep track of all your channels and manage a large volume of operations while maximizing quality and sales
Ensure compliance in your processes and guarantee security for your customers, while lowering costs
Centralize all your customer data and accelerate claims, question, and sales management
Do you have any questions?
We solve it right away!
Each customer, a success story
We helped UOC increase student recruitment by establishing specific contact channels and internalizing lead and sales management at its contact center, with 100% digital customer service via a click-to-call system.
By integrating the CRM at its contact center, we helped Viajes El Corte Inglés to manage both sales opportunities and customer service quickly and efficiently.
Thanks to the automation and centralization of its marketing strategies, Santalucía reduced wait times to less than 5 seconds and notably increased its sales teams’ productivity.
Through Inconnect, we allowed Wizink to simultaneously work with three intermediary agencies to boost sales. They also integrated other Inconcert solutions to improve their CX and customer service operations management and control.
