Elevate the quality of your contact center with Speech Analytics
Automatically analyze the quality of each conversation on all channels and gain insights that enhance customer satisfaction.
Guarantee excellence on all your CX operations
Automatically analyze voice and text conversations
Our AI trained on millions of real CX operations allows you to interpret and analyze conversations in more than 20 languages and on all channels (sidebar chat, WhatsApp, email, social media).
Customize quality assessment
Choose which concepts and patterns you’d like to detect in each conversation configuring the analysis parameters based on the criteria most important to your business.
Transcribe a large volume
of calls
Instantly find business opportunities thanks to a cutting-edge AI-powered speech-to-text engine able to automatically transcribe batches of calls.
Perform quality control
in real time
Monitor each agent and team’s performance based on duration, silence, and volume indicators, with the possibility to manually review the most critical conversations.
The speech analysis engine that adapts to your company’s criteria
Query building for templates and refining
Easily configure your own parameters with a no-code interface.
Highly reliable speech-to-text engine
Transcribe voice conversations to text in more than 20 languages and dialects in real time.
Processing of a wide variety of audio formats
Mono and stereo audio processing optimized for 8 kHz and 16 kHz allows any conversation to be analyzed.
Semantic interpretation and meaning analysis
By searching for literal BLU patterns and models, the product can interpret users’ language and feelings.
Full quality monitoring
Analyze 100% of your contact center’s conversations in a fully automated or hybrid manner, combining agents and AI.
Template and topic tree design
A functionality that allows you to classify conversations in a COPC model format.
Cost control panel
Includes a cost control module to monitor and manage consumption of agent resources.
Customizable dashboards
Monitor each agent and team’s performance with efficiency dashboards updated in real time.
Contact center connection
The solution offers native connection with Inconnect and can be incorporated into third-party contact centers.
Convert each conversation into valuable insights for your business
Highly accurate
Inspeech’s speech recognition and text analysis is more than 95% reliable, helping you to gain insights and find trends that are truly relevant for your business.
Advanced analysis
Thanks to AI integration, our Speech analytics solution is able to identify users’ feelings and moods to find opportunities to improve contact center activity.
Configurable control
The Inspeech control panel is very easy to use and allows you to configure your own parameters so as to analyze the quality aspects most important to your business.
Continuous support focused on your objectives
Custom service
We adapt the configuration and implementation of our solutions to your operations and the needs of your company.
Upgrades and improvements
Keep your ecosystem always up to date with the latest improvements and features of each product.
24/7 support
Resolve any questions or incidents quickly and with a local team that always serves you on your schedule and language.
Business mentoring
We accompany and advise you with expert CX teams so that you can make the best decisions for your business.
Inconcert Academy
We enhance your skills and knowledge with training adapted to your specific requirements.
Committed to excellence
CSA Trusted Cloud Provider
Cloud Security Alliance certifies Inconcert as a trusted cloud provider.
Star Level One
Level 1 CSA certification in Security, Trust, Assurance, and Risk (STAR).
PCI Cloud Security Standards
Data security standards for the payment card industry.
ISO 27001
International information security, cybersecurity, and privacy protection standard.
CCSK
CSA Certificate of Cloud Security Knowledge.
GDPR
Reglamento general de protección de datos de la Unión Europea.
Discover the results of integrating Inspeech into your business
Ayudamos a UOC a aumentar su captación de estudiantes estableciendo canales de contacto específicos e internalizando la gestión de leads y ventas en su contact center, con una atención 100% Click-To-Call.
Con la integración del CRM en su contact center, ayudamos a Viajes El Corte Inglés a gestionar tanto las oportunidades de venta como la atención al cliente de forma mucho más ágil y eficiente.
Gracias a la automatización y centralización de sus estrategias de marketing, Santalucía redujo los tiempos de espera de atención a menos de 5 segundos e incrementó notablemente la productividad de sus equipos de ventas.
A través de Inconnect, permitimos a Wizink trabajar con tres agencias intermediarias simultáneamente para aumentar sus ventas. Además, integraron otras soluciones de Inconcert para mejorar la gestión y control de sus operaciones de CX.
