Integrate Inconcert solutions into your business
We adapt the configuration and implementation of our products to your operations and needs, providing advice every step of the way.
We’re there with you at each key moment
Our team of experts is there to support you while you adopt and use our technological solutions so that you can optimize your operations in the most agile way possible.
Start-up and implementation
We provide personalized consulting when you configure and implement our solutions to ensure the transition is quick and free of setbacks.
Ongoing support with ad hoc projects
We respond to any specific needs you may have through personalized projects based on a prior analysis of your business.
Learn about our method
We help you integrate our solutions quickly, accompanying you before, during, and after implementation.
We gather your technical requirements and assign a working team to analyze your operations and current systems, draw up a risk mitigation plan, and define a detailed schedule to track project execution.
We configure the solution according to the requirements, analyzing all the risks and carrying out internal tests to prepare the rollout. We also offer training sessions to help you integrate our technology into your business.
We conduct user acceptance tests to revise and optimize the solution and define product commissioning. Our customer support team provides effective solutions to any issues we may find.
We’re here to support the commissioning of the solution live, supervising and monitoring the adoption by agents and modifying any necessary configurations.
At the end of the project, our Customer Success team will continue to guide you to facilitate the entire transition process. We also meet regularly to check the system status and resolve any incidents.
Respond to your business challenges with projects designed for you
Advanced use of our solutions
We provide support in the advanced use of our technology to execute your strategies as quickly and simply as possible.
Personalized API integrations
We offer integration technology, consulting about connection points, and technical assistance.
Native integration with systems and connectivity
We implement Salesforce and Microsoft Dynamics connectors with our ecosystem for a fluid connection.
Documentation and reports
We document the technical process and provide personalized reports adapted to your specific needs
Optimization
We help you get the most out of our products with a personalized scope of work recommending optimizations.
Development of bots with AI
We take care of bot configuration, implementation, testing, support, and adoption.
Choose the type of consulting that best adapts to your needs
One-off queries
Get your questions answered by a specialist to fulfill your specific objectives with the software.
Strategic queries
Get recommendations and consulting on the implementation of new systems and strategies.
Monitoring
Meet with a consultant weekly or monthly to get advice about your long-term needs.
Optimize your CX with the best professionals
Implement the solution with experts
Easily adopt our technology with the support of specialists with a deep understanding of your systems and needs.
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Minimize risks in your customer experience
Execute key processes and transition to the solution without issue thanks to our tried and true methodology.
Always get the best for your business
Count on our technical consulting and continuous support for any project you need.
