Integrate Inconcert solutions with your business
We adapt the configuration and implementation of our products to your operations and needs, advising you at every step of the process.
We accompany you at every key moment
Our team of experts supports you in the adoption and use of our technological solutions so that you can optimize your operations in the most agile way possible.
Start-up and implementation
We advise you in a personalized way when configuring and implementing our solutions, for a quick and smooth transition.
Ongoing support with ad hoc projects
We solve the specific needs you have at any given time through personalized projects based on a previous study of your business.
Learn about our methodology
We help you integrate our solutions quickly,
accompanying you before, during and after its implementation.
We collect your technical requirements and assign you a work team that analyzes your current operations and systems, develops a risk mitigation plan and defines a detailed schedule for following the execution of the project.
We configure the solution according to the defined requirements, analyzing all risks and carrying out internal tests to prepare for the start-up. In addition, we offer training sessions to help you integrate our technology with your business.
We carry out user acceptance tests to review and optimize the solution and define the implementation of the solution. Our customer support team provides you with effective solutions to any breach we identify.
We accompany you in the implementation of the live solution, supervising and monitoring the adoption by the agents and modifying the configurations as necessary.
At the end of the project, our Customer Success team continues to accompany you to facilitate the entire transition process. In addition, we meet regularly to monitor the state of the system and resolve any issues.
Solve your business challenges with projects designed for you
Advanced use of our solutions
Our products are versatile, innovative and can be integrated with any system. Combined together, they form the omnichannel ecosystem with the most advanced CX features in the market.
Custom API integrations
We offer you integration technology, advice on connection points and technical support.
Native integration with systems and connectivity
We implemented the Salesforce and Microsoft Dynamics connectors with our ecosystem for seamless integration.
Documentation and reports
We document the technical process and provide you with customized reports adapted to your specific needs.
Optimization
We help you get the most value with a personalized scope of work by recommending optimizations.
Development of bots with AI
We handle the configuration, implementation, testing, support and adoption of bots.
Choose the type of counseling that fits your needs
One-time inquiries
Solve your questions with a specialized technician to achieve specific objectives with the software.
Strategic Consultations
Get recommendations and advice on implementing new systems and strategies.
Follow-up
Meet with a consultant on a weekly or monthly basis to get advice on your long-term needs.
Boost your professional growth and that of your business
Acquire new skills
Lead the transformation of your company by taking full advantage of all the features of our technology.
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Boost your career
Advance your professional career with certificates that will open the door to new opportunities.
Learn from the best experts
It has the advice and support of our specialized teams with extensive experience in the sector.
