Boost your retail CX: create shopping experiences that make your sales surge
Retail is dynamic and competitive. Abandoned shopping carts? Campaigns that don’t connect? Fragmented support? Inconcert helps you capture customers, increase the average order amount, and boost customer loyalty with an omnichannel platform that integrates social media and smart automation.
Improve the omnichannel shopping experience
Offer immediate
service
-45%
Resolution time
Acquire customers
with less effort
-41%
CAC
Ensure they come
back to your brand
+35%
Retention rate
Boost customer
loyalty
+21%
CSAT
We optimize your omnichannel strategy so you can sell more and increase customer loyalty naturally
Generate revenue from every conversation with your leads and customers
Adapt your campaigns to each channel and customer
Adjust each campaign to different channels and customer profiles, and automate emails, SMS, and advertising to drive overall conversions.
Turn conversations into sale
Centralize your customers’ data and use marketing automation to qualify leads, assign sales representatives, and transfer contacts at just the right time.
Recover abandoned shopping carts
Increase your conversions with proactive communications that connect with your e-commerce. Use WebChat to pre-qualify leads and streamline every sale.
Drive social commerce
Connect your sales team with shoppers on social media. Integrate omnichannel service into Instagram, Facebook, TikTok, X, and WhatsApp to turn followers into customers.
Convert more with offers at just the right time
Automate sending notifications and customized messages by SMS, email, or WhatsApp to keep your students informed and connected with your educational institution.
Accelerate your sales cycle with an improved shopping experience
No more waiting
Manage interactions intelligently across all channels, prioritizing the most valuable customers. Streamline responses and improve user experience in each contact.
Connect on any channel
Create personalized, streamlined interactions with a connected ecosystem. Support your customers every step of the way, on their favorite channel: voice, chat, email, WhatsApp, or social media.
Your shopping assistant, always available
With AI agents on chat, WhatsApp, or calls, your customers can get immediate responses and can request a call back.
Help close sales faster with instantaneous responses
Respond in real time with AI agents and automation. Reduce friction and recover abandoned calls with automatic call-back.
Reduce churn with proactive, friction-free service
Don’t let a bad experience drive your customers away. Detect frustrations in real time and respond instantly with human or AI agents.
Connect with smart messages
Improve communication with your teams with an app to change shifts, manage their availability, and add their preferences
Agility and scalability to efficiently manage peak periods of activity
Maximize your service capacity without increasing your team
Scale your operation with AI agents and free up your team for high-value interactions. Reduce costs without losing quality, even during peak periods of demand.
Plan better, prevent chaos during peak periods of demand
Manage your teams efficiently all year with AI. Anticipate demand, adjust shifts, and balance the workload to maintain quality service.
Reduce operating costs with smart self-service
Implement AI agents to answer questions instantly via chat and voice. Offer up-to-date information, improve customer experience, and reduce call volume.
Respond quickly on every channel
Automate query management with a system that directs them to the appropriate channel depending on their complexity and area of specialization. Streamline flows for better service quality.
Make strategic decisions with real-time analysis.
Leverage AI and Speech Analytics to detect trends, streamline service, optimize flows, and increase efficiency without extra costs.
Unify all tools in a connected ecosystem
Optimize time and resources with an omnichannel platform that eliminates fragmented systems. Streamline management and increase productivity.
Guaranteed data protection so you can operate with complete peace of mind.
CSA Trusted Cloud Provider
Cloud Security Alliance certifies Inconcert as a trusted cloud provider.
Star Level One
Level 1 CSA certification in Security, Trust, Assurance, and Risk (STAR).
PCI Cloud Security Standards
Data security standards for the payment card industry.
ISO 27001
International information security, cybersecurity, and privacy protection standard.
CCSK
CSA Certificate of Cloud Security Knowledge.
GDPR
General Data Protection Regulation of the European Union.
