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Predictive dialing is a very good option for optimizing your telesales campaigns. The levels of ...

Call recordings in a contact center are a very valuable tool, which, when properly analyzed...

Strategies and new technologies for control, auditing and quality management. The level...

If your customer is “happy” with the experience your company provides, they are probably...

Contact centers collect a large amount of raw data. And if ...

WhatsApp is the market-leading instant messaging application with...

When we talk about Workforce Management, we talk about the whole...

4 interviews with leading Workforce Managers in the Contact Center industry

From IVR to Artificial Intelligence in customer service...