CX Articles: cutting-edge strategies and technology

The largest AWS cloud event in Spain, held last June 5 at IFEMA, brought togethe..

The meeting was held on June 25 at the Camino Real Polanco Hotel, Mexico City.

The 39th edition of the congress brought together the greatest local and internati..

The 20th International Congress on Credit, Recovery and BPO was held September 11..

The company continues its growth and consolidation in the country and the region through this..

The Platinum Contact Center Awards recognized Inconcert as the main winner of the Best IT Proje..

This alliance represents a further step in InConcert's ongoing commitment to improving the custom..

In this article, Sara Jurado, WFM consultant at InConcert, analyzes this trend and tells us why ...

The objective of automatic dialing is to make agents' time more efficient...