Manage all your CX from a single omnichannel ecosystem
Elevate your customers’ and agents’ experience with a GenAI-driven solution that optimizes each stage of the customer journey and maximizes your business’ results.
The most complete and innovative solution to optimize your CX operations
Our cloud systems provide a stable infrastructure without the need for complex installations. Manage your business in a more agile fashion with flexible and secure environments.
The Inconcert ecosystem centralizes all your contact channels on a single platform, facilitating optimized customer and agent experience management.
We offer an intuitive, easy-to-use environment with an optimized user interface that simplifies your teams’ work as it allows them to operate even without advanced technical knowledge.
From automating processes to improving productivity with copilot assistants, our CX operations-trained AI drives efficiency at all levels.
Versatile and flexible products that can be integrated with any system
Combined, they create the omnichannel ecosystem with the most advanced CX features on the market.
Marketing automation
Generate automatic distribution, nutrition, and lead scoring workflows to drive the advancement of leads in the customer journey.
Sales Management with CRM
Accelerate the sales process with adapted pipelines and automations that prioritize the best business opportunities.
Outbound calls
Maximize your campaigns’ performance by automatically assigning calls to the right agent at the right time, avoiding waits.
Inbound calls
Offer your customers a simple way to get in touch with you and empower your agents to offer exceptional service.
Social media
Optimize your customer service managing all questions on your social media channels on a unified platform.
Embedded WhatsApp and chat
Personalize the look of the chat, WhatsApp channel, and forms on your website, and centralize management ensuring traceability.
Virtual agents with AI
Bolster your teams with virtual assistants that answer customers’ questions and assist your agents like another member of the team.
Voicebots with natural language
Automatically redirect questions with voicebots that understand and speak any language and dialect.
AI-powered chatbots
Drive sales and customer service with chatbots that respond with the context in mind.
Bot flow designer
Effortlessly automate by configuring flows with no-code tools for web chat, social media, WhatsApp, and voice.
Knoweldge base fusion
Feed the knowledge base with information from questions to agents and boost your resolution rate.
Unified omnichannel interface
Give your agents direct access to customers’ key data and the context of the problem on a single screen.
Content generator AI copilot
Shorten response times with an AI copilot that generates messages and guides agents using the knowledge base.
“Ask for help” AI copilot
Detects questions needing human intervention, asks the agent for help, and learns in real time.
No-code designer
Streamlines work getting done with intuitive, easy-to-use tools appropriate for all kinds of users.
Skills-based routing
Automatically assigns queries to the most appropriate agent based on their skills for a more agile service.
Shift management app
Boost your teams’ satisfaction and commitment adapting shifts to their preferences and the forecast.
CX control panel
Monitor the performance of your CX operations and detect areas for improvement by channel, team, and agent.
Full customer journey traceability
Optimize your investment in marketing and customer conversion thanks to end-to-end sales cycle visibility.
Quality management
Guarantee maximum quality of your contact center by automating conversation analysis with cutting-edge AI.
Speech Analytics
Compile information from all conversations with customers on any channel and find insights relevant to your business.
Workforce management
Strike up the perfect balance between the amount of work forecast and your agents’ preferences thanks to a more than 95% accurate forecast.
Take your CX to the max
