Virtual agents: the new era of automation in CX
Answer complex questions via voice and text with virtual agents that work autonomously
and learn from each conversation.
Simplify processes and optimize your resources with virtual AI agents
Answer complex questions on any channel
Our virtual agents respond on all channels (WhatsApp, text, email, social media) and in any language. They’re able to understand the context and empathize with users.
Add smart virtual agents
to your team
Insmartbot is trained on a proprietary AI engine specializing in CX operations. It learns automatically from each conversation and is constantly updating its knowledge base to expand its resolution capacity.
Easily activate the solution
You can launch Insmartbot quickly thanks to a simple initial training and without having to program it: the only language you need to know is your own.
Integrate it into your systems and other Inconcert solutions
Insmartbot is API friendly, so it can be easily connected to your contact center, business software like CRMs and ERPs, and a variety of knowledge bases. It is able to check information autonomously. It also has native integration with Inconnect and Infunnel.
Supervise activity in real time
Thanks to the Agent Quality Management panel, you can view conversations, activate alerts to detect deviations and intervene when necessary, providing instructions to the virtual agent without interrupting the conversation.
Transform data into insights for your business
The Signals system analyzes the most common topics, the emotions customers show, and the percentage of interactions resolved by each virtual agent, allowing you in-depth understanding of the interactions and the opportunity to continuously improve your CX.
Choose the solution that best fits your business
Virtual agents are our most advanced conversational intelligence solution, but we also offer simpler versions with traditional bots to adapt to your needs.
Traditional bot
Acts with preset rules and commands, effective for simple, repetitive tasks.
GenAI-driven bot
Works with configurable conversation flows and uses advanced NLU to understand questions.
Virtual agent
100% trained with GenAI and able to reason and decide autonomously, with no preset flows.
Virtual agents that analyze, resolve, and learn autonomously
Empathetic, multilingual communication
They respond with natural language in any language or dialect, interpreting typos and emojis.
No-code configuration
Train, test, and activate Insmartbot in a fully automated way with GenAI for virtual agents and router dialog for chatbots.
Knowledge base fusion
Use an advanced knowledge base that is updated automatically with unstructured information.
Omnichannel service
Define transfer policies so that the virtual agent can generate outbound calls or send emails at the customer’s request.
Specialized agents
Train virtual agents in specific tasks or areas of knowledge to distribute queries efficiently.
Ask for help function
Insmartbot transfers the conversation to an agent when it cannot resolve the query, saving the response to broaden its knowledge.
Whisper function
Guide or correct the virtual agent without interrupting the conversation with the customer via Agent Quality Management.
Monitoring sensors
Find a detailed view of the duration of the conversation, customer emotions, and topics of conversation to extract insights of value for your business.
KPI measurement of operational performance
Detects the volume of interactions per channel to optimize the allocation of resources and transfer to agents.
Guarantee the utmost privacy for your customers’ data
We encrypt conversations with virtual agents and have enterprise agreements with the major LLM providers to offer greater security.
Boost the efficiency and overall
productivity of your CX
Scalability
Insmartbot is able to simultaneously handle a large volume of interactions, adapting to your business’ growth while still offering the highest quality in each conversation.
Automated learning
Thanks to a proprietary AI engine trained on CX operations, our virtual agents resolve customer queries more accurately and are constantly updating their knowledge.
Connection with your ecosystem
We helped UOC increase student recruitment by establishing specific contact channels and internalizing lead and sales management at its contact center, with 100% digital customer service via a click-to-call system.
Committed to excellence
CSA Trusted Cloud Provider
Cloud Security Alliance certifies Inconcert as a trusted cloud provider.
Star Level One
Level 1 CSA certification in Security, Trust, Assurance, and Risk (STAR).
PCI Cloud Security Standards
Data security standards for the payment card industry.
ISO 27001
International information security, cybersecurity, and privacy protection standard.
CCSK
CSA Certificate of Cloud Security Knowledge.
GDPR
Reglamento general de protección de datos de la Unión Europea.
Continuous support focused on your objectives
Custom service
We adapt the configuration and implementation of our solutions to your operations and the needs of your company.
Upgrades and improvements
Keep your ecosystem always up to date with the latest improvements and features of each product.
24/7 support
Resolve any questions or incidents quickly and with a local team that always serves you on your schedule and language.
Business mentoring
We accompany and advise you with expert CX teams so that you can make the best decisions for your business.
Inconcert Academy
We enhance your skills and knowledge with training adapted to your specific requirements.
Discover the results of integrating Insmartbot into your business
We helped UOC increase student recruitment by establishing specific contact channels and internalizing lead and sales management at its contact center, with 100% digital customer service via a click-to-call system.
By integrating the CRM at its contact center, we helped Viajes El Corte Inglés to manage both sales opportunities and customer service quickly and efficiently.
Thanks to the automation and centralization of its marketing strategies, Santalucía reduced wait times to less than 5 seconds and notably increased its sales teams’ productivity.
Through Inconnect, we allowed Wizink to simultaneously work with three intermediary agencies to boost sales. They also integrated other Inconcert solutions to improve their CX and customer service operations management and control.
