Limitless education: connect all channels with a single omnichannel platform
The education sector is evolving and students’ expectations are growing. With our omnichannel platform, connecting with them is easier and the results speak for themselves.
Connect with your students when and where they want
First Response Time
-30%
lower average
handle time
Boost
enrollmen
+21%
conversion
rate
Improve customer experience
+85%
increase
in NPS
More efficient agents
+32%
overall
productivity
Quick enrollment, continuous customer service, and satisfied students
Simplify new student recruitment
Maximize your investment in marketin
Oversee your campaigns on a single platform to optimize them in real time, recruit more students, and improve your ROI in marketing.
AI to sell moPrioritize high-quality leadsre and better
Automatic lead scoring focuses efforts on prospects with the highest chance of enrolling. Make every interaction count.
Digital channels to drive recruitment
Instead of waiting for potential students to fill out a contact form, use an AI agent to interact with them.
Instant contact
Implement web click-to-call, AI agents, and direct channels to streamline admissions, offering a complication-free experience from the very first contact.
Proactive communication
Automate sending notifications and customized messages by SMS, email, or WhatsApp to keep your students informed and connected with your educational institution.
Prequalify leads automatically
Recommend courses and certifications before transferring the lead to the academic advisor, increasing the conversion rate and reducing the CAC.
Educational advisors always available: quick responses that generate trust
Resolve queries faster
AI agents ensure that queries are resolved in record time, supported by advanced knowledge bases that allow for precise, customized service.
Customize service
Use each student’s profile to offer recommendations for areas of study and strengthen the relationship with parents and students, while driving the loyalty strategy.
Centralize and distribute queries
Provide an immediate response with AI agents, and if a consultation requires special attention, the system will route it to a human advisor to ensure it is resolved.
Always one step ahead
Send automated emails with key information, anticipating students’ questions, to ensure they feel supported and you’re present when they most need it.
Analyze student experience
Find out which questions are repeated and detect trends to improve communication. Use these insights to fine tune service and train your team.
Connected to your educational platform
Integrate AI agents into your educational platform and facilitate communication with your students via WhatsApp, Instagram, or Webchat to streamline support.
An education contact center that scales up when you need it
Streamline the admissions process
Automatically schedule interviews, send reminders to students, and reduce absenteeism. Ensure that your students don’t miss a thing, and save administrative resources.
Support administrative personnel
Automate responses to frequent consultations and provide self-service options so that the team can focus on strategic queries.
Faster training
New advisors work faster with AI copilots that can support them in writing and accessing information to provide customized support.
Real-time oversight
Supervise contact center activity, receive alerts for increased demand, and optimize the distribution of interactions to keep pace without any issues
Effective personnel management
Leverage AI to predict activity and organize personnel efficiently, without extra effort in key periods like admissions or enrollment and without wasting resources.
Optimal payment management
Send automatic payment reminders by email, SMS, WhatsApp, or call to reduce late payments and ensure that customers are aware of their payment obligations.
Maintain the security of your operations in a cloud environment
CSA Trusted Cloud Provider
Cloud Security Alliance certifies Inconcert as a trusted cloud provider.
Star Level One
Level 1 CSA certification in Security, Trust, Assurance, and Risk (STAR).
PCI Cloud Security Standards
Data security standards for the payment card industry.
ISO 27001
International information security, cybersecurity, and privacy protection standard.
CCSK
CSA Certificate of Cloud Security Knowledge.
GDPR
General Data Protection Regulation of the European Union.
