Become a customer
experience expert

A successful implementation of Contact Center as a Service (CCaaS) solutions...

IT leaders may underestimate the impact of adopting new generative...

The largest AWS cloud event in Spain, held last June 5 at IFEMA, brought togethe..

The meeting was held on June 25 at the Camino Real Polanco Hotel, Mexico City.

The 39th edition of the congress brought together the greatest local and internati..

The 20th International Congress on Credit, Recovery and BPO was held September 11..

The company continues its growth and consolidation in the country and the region through this..

The Platinum Contact Center Awards recognized Inconcert as the main winner of the Best IT Proje..

This alliance represents a further step in InConcert's ongoing commitment to improving the custom..

We are facing a new era of tailored care. Ensure experiences that respond to the growing..

Finding the ideal CCaaS platform is a primary task for customer service lea..

Don't miss this article with key insights and much more to multiply your sales and sta..

In this article, you'll learn about the five pillars of maturity in hyperautomation and what sep..

Don't miss this Gartner® article, where you'll learn about six key strategies that will help you s..

Since the last year, when teleworking and multichannel have gained unprecedented strength..

Although the use of Workforce Management (WFM) solutions in contact centers in the Spanish-speaki..

Discover how to harness the potential of Inspeech to optimize the costs of your operation..

Discover the strategic and technological keys to evolve from a classic customer service to one..

Learn how to take advantage of the full potential of Helpdesk to resolve incidents, manage cas..

There is a topic that is much mentioned but that is little managed: Quality control in contact..

IVRs are one of the first capabilities to be incorporated into contact centers and although poor..

How to do the migration quickly and securely? How to keep the contact center..

Find out what are the key indicators you should follow to analyze the performance of your outgoing..

In this webinar, we want to help you identify, plan and build an omnichannel customer...

A lot has been and is still being said about omnichannel. But this is a different webinar...

How to achieve integration between marketing and sales in order to optimize the acquisition...

The world of customer management is like a roller coaster, where we have to publicize our...