ABOUT INCONCERT

We are the technology partner that turns your customer relationships into a business advantage

WHY INCONCERT

Operational experience ready for the challenges of today and tomorrow

25 years

operational experience

Active presence in

29 countries

24/7

in your time zone
and language

5 solutions

1 comprehensive platform

Our vision

We believe in a new way of building relationships between companies and customers

Team working on business processes

We start with your business processes, not the technology

We understand what needs to change in every operation and define how to combine AI and people to achieve better results.

Collaboration and continuous team development

We evolve with you, continuously

We go beyond implementation: we measure, optimize, and identify new opportunities to expand capabilities and increase business impact.

OUR PURPOSE

We drive smarter, more efficient, and scalable processes

Impact

We help you multiply the value of every process for your business

As your technology and consulting partner, we work with you to redesign your current operations for optimization and evaluate new processes that were previously unfeasible due to cost or complexity.

Technology

We offer a comprehensive platform that unites AI, people, and operations

Built on over 25 years of operational experience, our customer relationship platform allows you to manage and coordinate the work of AI agents and human teams.

Team

We support you at every stage of your evolution with experts

We sit down with you to design the change, execute quickly with a focus on results, and continue optimizing and finding new opportunities together.

Security and trust

We are the first company in the sector to obtain ISO-42001 certification for AI security

Technology ecosystem

Global partnerships that expand our platform's capabilities

CONNECTED TO THE INDUSTRY

We collaborate with organizations that drive the evolution of customer relationships

awards

Recognized for our innovation and reach

Platinum CX 2024

Top 100 Ideas Award

El Mundo recognizes Inspeech’s innovation

Platinum Contact Center 2023

Platinum CX 2024

Best Places to work in IT 2026

20 Best Companies to
Work for in IT

Platinum Contact Center 2022

Platinum CX 2024

Platinum CX 2024

Platinum 2025

Innovation with Verisure UK in hyper-personalization

It all starts with a process:
tell us what you need to improve

Talk to an expert
LEADERSHIP

A leadership team connected to the business and our clients

Álvaro Grande

Álvaro Grande

LinkedIn
CEO
Management
Sergi Figueras

Sergi Figueras

LinkedIn
CRO
Revenue & Operations
Mauricio Lázaro

Mauricio Lázaro

LinkedIn
CGO
Growth
Maximiliano Flores

Maximiliano Flores

LinkedIn
CTO
Research & Development
Isabel Álvarez

Isabel Álvarez

LinkedIn
Commercial Excellence
Strategy
Francisco Salgueiro

Francisco Salgueiro

LinkedIn
CIO
Engineering
Diego Maqui

Diego Maqui

LinkedIn
CFO
Administration & Finance
Viviana García

Viviana García

LinkedIn
CHRO
Human Resources
LOCAL PRESENCE

Close to you,
wherever you are

We have local teams in Spain and Latin America that combine market knowledge and operational experience to understand your challenges and support you at every stage of your business evolution.

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Inconcert team professional
careers

Join our team

We are looking for people who share our ambition to improve, innovate, and make an impact on customer relationship processes, and who want to develop their career in an international, collaborative, and constantly evolving environment.

View job openings

Take the next step toward smarter, more scalable operations

Talk to an expert
Request a FREE demo