Inconcert by the numbers
We share your goals and we grow with you
+40
global partners
+6
languages available
+29
countries on 4 continents with active operations
+270
team members
About inconcert
We’re with you every step of the way in your customer experience transformation
We help you grow creating high-value connections with your customers and teams
We develop GenAI-powered cloud technology that accelerates your customer lifecycle and elevates your teams’ productivity.
We work with you as a long-term partner, putting an omnichannel ecosystem to work for you to drive your business results in each step.
our purpose
We are redefining the future of CX to help you get real results
Innovating with you
While we are constantly exploring emerging technologies to be at the cutting-edge of the sector, our main source of innovation is our customers and their business challenges.
We understand your business
We provide flexible, scalable technology in line with the operational needs of your industry and allow your agents to be more productive in their day to day.
We’re a team
We proactively work with you to train and guide you in the use of our systems, providing innovative solutions for the challenges of today and tomorrow.
Our Approach
Local teams with a global vision
The more than 270 employees of our team work every day to understand your challenges and offer you CX solutions adapted to your business, wherever you are.
Our leadership team
Get to know us!
certifications
Committed to excellence
CSA Trusted Cloud Provider
Cloud Security Alliance certifies Inconcert as a trusted cloud provider.
Star Level One
Level 1 CSA certification in Security, Trust, Assurance, and Risk (STAR).
PCI Security Standards Cloud
Data security standards for the payment card industry.
ISO 27001
International information security, cybersecurity, and privacy protection standard.
CCSK
CSA Certificate of Cloud Security Knowledge.
ASSOCIATIONS
Working together to drive the future of our industry
AEERC
Spanish Association of Customer Relations Experts, which improves the experience between companies and consumers in the region.
APCC
Portuguese Contact Center Association, which promotes best practices and fosters innovation in the industry.
BPro
Colombian BPO association, a benchmark in the country with more than 100 companies affiliated.
awards
Recognized for our innovation and reach
Platinum CX 2024
Best Omnichannel IT Project 2024 in the CX category
Platinum Contact Center 2023
Best IT Customer Engagement Project 2023
Platinum Contact Center 2022
Best IT Project in Text and NLP Analytics 2022
Inconcert Holdings is now part of the 2024 Super Companies Ranking
Jobs
Join our team
We’re looking for your talent and experience in engineering, design, sales, and many other areas to continue innovating in our technology and revolutionizing the CX industry.
See openings
