Privacy Policy
Effective as of Saturday, January 1, 2022.
1. introduction
This Policy details our commitment to protect the privacy of people who visit our Websites (“visitor” or “visitors”), who register to request information, business contact or a demonstration of the products we sell, who attend or register to attend our own or sponsored events or other events in which the Inconcert Group participates.
For the purposes of this Policy, the term “Websites” shall collectively refer to www.inconcertcx.com as well as to the other websites that the Inconcert Group operates and that relate to this Policy, such as promotional landings, forums or more specific sites.
2. Responsibility
The Data Controller and those responsible for the data collected through the Website are: (hereinafter, “Inconcert” or “Inconcert Group”), depending on the site of origin of the visitor.
When the visitor is from a jurisdiction in terms of data protection, which is not indicated in this document (Uruguay, Colombia, Mexico, Peru, European Union or USA), they will be considered to be in the European Union and will be provided with the same rights as in any other of the jurisdictions in which inconcert operates.
a. Responsible for the treatment
TecnoLink, S.A.
2260/601 Sarmiento Avenue. Montevideo, Uruguay
RUC NO. 214410110011
protecciondatos@inconcertcx.com
b. Co-responsible for the treatment
Inconcert Colombia, SAS
Av. Suba 136-80 Torre B. Office 202. Bogota, Colombia
RUC NO. 214410110011
protecciondatos@inconcertcx.com
IP CC Technology S.A. de CV
Cal. Chiclayo 962, Department 701. Lima, Peru
RUC NO. 20551461956
protecciondatos@inconcertcx.com
Inconcert Peru, S.A.C.
2260/601 Sarmiento Avenue. Montevideo, Uruguay
RUC NO. 214410110011
protecciondatos@inconcertcx.com
TeleContact SL
157 Tarragona Street. Floor 17, 08104. Barcelona, Spain
NIF: ESB63051247
protecciondatos@inconcert.es
Inconcert USA, LLC
777 Brickell Ave., Suite 500-49. Miami, FL 33131, United States
FEI Number: 26-4647271
protecciondatos@inconcertcx.com
New Call Integral Communications, SL
157 Tarragona Street. Planta 17, 08104 Barcelona, Spain
NIF: B63592091
protecciondatos@inconcert.es
+ Privacy Notice and Customer Data Processing
+ Notice of Privacy and Data Processing of Applicants
+ Privacy Notice and Data Processing from Providers
3. Treatment of Visitor Data
3.1 information we collect from the visitor
Inconcert may use cookies and other information collection technologies for a variety of purposes. These technologies may provide us with personal information, information about devices and networks that the visitor uses to access our Websites, and other information related to their interactions with our Websites.
For detailed information on the use of cookies on the Websites, please read and review our Cookie Use Policy found at Cookie Use Policies.
3.2 Visitor Consent
The data will be processed in order to improve the web experience, to carry out traceability and to meet the requests submitted by users.
- Manage the web browsing experience
- Manage any type of request, suggestion or request regarding our professional services made to us by interested persons.
- Commercial communications: Processing of your data for the purpose of informing you about activities, articles of interest and general information about our services via email.
3.3 Information provided to us by the visitor
We request and may collect personal information about visitors when you submit web forms from our Websites, such as your name, address, telephone number, email address, as well as certain related information such as your company name, website and position in it.
The web forms available on the page are as follows:
Inconcert may use cookies and other information collection technologies for a variety of purposes. These technologies may provide us with personal information, information about devices and networks that the visitor uses to access our Websites, and other information related to their interactions with our Websites.
For detailed information on the use of cookies on the Websites, please read and review our Cookie Use Policy found at Cookie Use Policies.
3.4 For what purpose will the visitor's data be processed
The personal data (provided or collected) of the visitor to this Website will be processed for the following purposes.
- Management of the Website and analysis of its use
Inoncert may also process your personal data through analysis, studies, statistics, surveys, usage metrics, study of trends in the market, use of data for fraud prevention, either by itself or through third parties. To the extent possible, the information used for this purpose will be aggregated information at the statistical level, without identification of the user.
The legal basis for the treatment is the legitimate interest in analyzing the use of the Website, to improve the services provided to users and offer them greater security.
- Respond to business contacts
Respond to contacts, requests for information and/or requests for demonstration of the products we sell, made by the visitor. The basic data processed for this purpose will be kept until the contact is ruled out as a sales opportunity, in the meantime, Inconcert will be able to send, by electronic means, information about products, services, content and news. If the visitor does not consent to the processing of their data for this purpose, they must check the box enabled for this purpose on the Website.
Personal data is not transferred to third parties, unless otherwise provided by law. Nor are international data transfers made to third countries outside the reach of the group's companies.
3.5 Inconcert rights to visitors
Keep the visitor informed, by electronic means, about the products, services, content and news of Inconcert. The data processed for this purpose will be kept until the visitor withdraws their consent given for the receipt of such communications. If the visitor does not consent to the processing of their data for this purpose, they must check the box enabled for this purpose on the Website.
To exercise these rights, the user can send their request to any of the companies that make up the Inconcert group.
Enable the visitor to download the free content offered on the site and subscribe to the blog for the electronic submission of new published content. In this case, Inconcert will also use the visitor's data to keep them informed, including by electronic means, about Inconcert products, services, content and news. The data processed for this purpose will be kept until the visitor revokes their consent.
- Register to attend events
Enable visitors to register to attend events, owned by Inconcert or sponsored, and other events in which the Inconcert Group participates. In this case, Inconcert will also use the visitor's data to keep them informed, including by electronic means, about Inconcert products, services, content and news. The data processed for this purpose will be kept until the visitor revokes their consent.
The visitor to the website knows and accepts that requests for more information, product demonstration, download of free content and subscription to the blog are compulsorily conditioned on full initial acceptance of all the above-mentioned purpose. If they do not accept this condition, the visitor must refrain from completing the forms offered on the Website for the purposes described above.
3.6 External Service Providers
In addition to the normal procedure for requesting the deletion of data stored by inconcert, users have the right to revoke inconcert's access to their data through security configuration pages provided by external service providers:
Google: https://security.google.com/settings/security/permissions
Goal (WhatsApp): https://faq.whatsapp.com/3307102709559968/?helpref=faq_content.
Inconcert uses third-party services through the use of APIs for the provision of its services. By using Inconcert services, users are subject to and accept the terms of service and privacy policies of those third parties.
The rights to exercise within the different social networks and other Telecontact S.L. providers who are recipients of your data in accordance with the instructions received by Telecontact from the Data Controller, must be exercised before each person responsible, as shown in:
- 1. YouTube and Google:
Terms of service available at https://www.youtube.com/t/terms
Google privacy policy available at: http://www.google.com/policies/privacy - 2. Goal (WhatsApp):
Terms of service available at https://www.whatsapp.com/legal/terms-of-service
Privacy policy available at: https://www.whatsapp.com/legal/privacy-policy
If you feel that your rights have been violated with regard to the protection of your personal data, especially when you have not obtained satisfaction in the exercise of your rights, you can file a complaint with the competent Data Protection Supervisory Authority through its website: www.aepd.es.
4. International data transfer
The inconcertcx.com website is hosted in the European Union (Dublin) on a technological infrastructure that is managed by TELECONTACT, S.L.
5. Legitimization
Legitimization is based on the user's consent and on the legitimate commercial purpose of promoting business contacts and the promotion of products.
At any time, the user may revoke the consent given by communicating it in the email protecciondatos@inconcertcx.com
6. Recipients
Your personal data will only be accessible by third parties, in accordance with this privacy policy, in the following cases:
- Group of companies
Your personal data may be transmitted to other companies in the group to which Inconcert belongs and whose relationship you can find at the beginning of this policy. The processing will consist of:
(i) internal administrative and group management, based on our legitimate interest established in the applicable regulations;
(ii) for sending commercial information, in accordance with this privacy policy and provided that we have your express consent; and
(iii) for the provision of ancillary services necessary for the proper execution of the services offered on the Website, as data processors.
- Service Providers
Inconcert may use other companies for the provision of certain services under Inconcert guidelines, for example, sending commercial information, customer service, collection, sales, consulting, auditing, or IT-maintenance. Inconcert guarantees that, in such cases, these third parties will have limited access to your personal data to the extent necessary to carry out the tasks assigned, they will sign a contract for the commission of treatment and will be obliged not to disclose the information or to use it for purposes other than those of provision of the corresponding service.
- Disclosures required by law
Inconcert may communicate your personal data when required to do so by law, in a judicial proceeding, to investigate suspicious activity, or in any other way to protect its own rights and those of users.
In those cases in which Inconcert works with service providers located outside the European Economic Area, Inconcert will carry out appropriate risk analyses and, where appropriate, will implement with these data processors any appropriate security measures and guarantees that are necessary, in accordance with applicable regulations, prior to carrying out the international transfer of data (e.g. signing standard contractual clauses). You can request a copy of these guarantees at any of the addresses indicated in this privacy policy.
7. straight
Visitors can exercise before Inconcert their rights of access; rectification; deletion; limitation of treatment; data portability; opposition and not to be subject to automated individual decisions, including profiling.
Likewise, in the processing of visitor data whose legitimacy is based on the consent given by the visitor, the visitor has the right to withdraw said consent at any time, without affecting the request for treatment based on consent prior to its withdrawal.
To exercise these rights, the user can send their request to any of the responsible companies or to protecciondatos@inconcertcx.com
In any case, the visitor has the right to file a complaint with the corresponding supervisory authority if he deems it appropriate.
