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Since the last year, when teleworking and multichannel have gained unprecedented strength..

Although the use of Workforce Management (WFM) solutions in contact centers in the Spanish-speaki..

Discover how to harness the potential of Inspeech to optimize the costs of your operation..

Discover the strategic and technological keys to evolve from a classic customer service to one..

Learn how to take advantage of the full potential of Helpdesk to resolve incidents, manage cas..

There is a topic that is much mentioned but that is little managed: Quality control in contact..

IVRs are one of the first capabilities to be incorporated into contact centers and although poor..

How to do the migration quickly and securely? How to keep the contact center..

Find out what are the key indicators you should follow to analyze the performance of your outgoing..