Centralize all your CX in an omnichannel contact center
Manage all your customer service channels from a single platform and boost
your agents’ productivity with AI
Integrate the service with our contact center software
Manage all CX channels
Thanks to the integration of all voice and text channels (email, sidebar chat, WhatsApp, social media) on a single platform, you can manage your CX in a unified way.
Maximize the results of your outbound campaigns
Our powerful multi-modal dialing engines optimize contact center resources and boost the success of your calls.
Optimize inbound service
Accelerate response times for your customers with smart query distribution among agents and integration of the outbound channel.
Boost your teams’ productivity
Reduce costs by automating processes with IRV and chatbots and by integrating an AI assistant to help agents with their everyday tasks. This is all done on an intuitive, easy-to-use interface.
Monitor your CX operations
Inconnect allows you to monitor contact center activity with real-time KPIs for agents and teams, so that you can guarantee the service level at all times.
Leverage all of WhatsApp’s potential at your contact center
Offer a truly omnichannel, comprehensive CX thanks to the integration of the channel customers request and appreciate most.
Secure implementation
We are a WhatsApp Business Service Provider officially authorized by Meta, so we guarantee the utmost security when you integrate WhatsApp into your contact center.
Functionality integration
Inconnect allows you to operate with all the advanced functionalities of WhatsApp (templates, flows, automations) with no need to switch platforms.
Boost sales
You can create conversation templates and configure custom automated messages with variable texts.
Combine Inconnect with other solutions and broaden your capabilities
Connect your CRM with your contact center for full visibility of the customer journey and to optimize your marketing campaigns, driving the closing of sales.
Reduce costs and enhance your contact center’s response capacity with AI virtual assistants that answer customers questions automatically.
Instantly transcribe and analyze all your contact center’s voice and text conversations to assess their quality and identify customer trends and behaviors.
Optimally organize and distribute contact center activity, considering the work volume forecast at any given time as well as agent preferences.
Offer your customers an agile, efficient, omnichannel experience
Automated omnichannel distribution
Assign interactions to agents based on their abilities, business data and customer segmentation.
Security and data privacy
The solution boasts SSL encryption and CPI DSS 4.0 certification to guarantee the maximum security for payment data.
Configurable dialing engines
A predictive and progressive multi-modal function that allows you to simultaneously dial multiple lists.
Smart self-management
Automate processes with GenAI and IRV-powered voice bots with call and context transfer to the contact center.
Integrated social media service
Manage service via Instagram, Facebook, X, and TikTok in a manner integrated with all other channels.
AI copilot companions
Optimize agents’ time and resources with a GenAI-driven form creation and email writing assistant.
Application Designer
Sidebar chat and form customization and front-end application designer.
Real-time monitoring
You can get graphs with data and KPIs updated in real time as well as configure alerts on the dashboard.
Reports and analytics
Design operations and business reports with adherence and productivity rates, thanks to the data obtained.
An innovative contact center
platform adapted to you
Cloud
Always enjoy the latest version and use the latest functionalities on all channels with a single license.
GenAI capacities integrated
Optimize your teams’ work thanks to process automation and AI copilots that maximize their productivity.
API-friendly: Easy to connect with your business’ applications
Integrate Inconnect easily with your business’ applications and synch your contact center’s activity to ERP, CRM, and any other software via API.
Committed to excellence
CSA Trusted Cloud Provider
Cloud Security Alliance certifies Inconcert as a trusted cloud provider.
Star Level One
Level 1 CSA certification in Security, Trust, Assurance, and Risk (STAR).
PCI Cloud Security Standards
Data security standards for the payment card industry.
ISO 27001
International information security, cybersecurity, and privacy protection standard.
CCSK
CSA Certificate of Cloud Security Knowledge.
GDPR
Reglamento general de protección de datos de la Unión Europea.
Continuous support focused on your objectives
Custom service
We adapt the configuration and implementation of our solutions to your operations and the needs of your company.
Upgrades and improvements
Keep your ecosystem always up to date with the latest improvements and features of each product.
24/7 support
Resolve any questions or incidents quickly and with a local team that always serves you on your schedule and language.
Business mentoring
We accompany and advise you with expert CX teams so that you can make the best decisions for your business.
Inconcert Academy
We enhance your skills and knowledge with training adapted to your specific requirements.
Discover the results of integrating Inconnect into your business
We help UOC to increase its student recruitment by establishing specific contact channels and internalizing lead and sales management in its contact center, with 100% Click-To-Call service.
By integrating CRM into its contact center, we help Viajes El Corte Inglés to manage both sales opportunities and customer service in a much more agile and efficient way.
Thanks to the automation and centralization of its marketing strategies, Santalucía reduced waiting times for service to less than 5 seconds and significantly increased the productivity of its sales teams.
Through Inconnect, we allow Wizink to work with three intermediary agencies simultaneously to increase their sales. In addition, they integrated other Inconcert solutions to improve the management and control of their CX operations.
