Ensure an exceptional patient experience in your healthcare center
Simplify your office management and improves the patient experience with omnichannel software with AI capabilities trained in health sector CX.
Improve quality of care with smart technology
Take care of the patient experience
+60%
improvement in NPS
Reduce your teams’ administrative workload
+30%
overall productivity
Increase contacts and resolution
+12%
in resolution rate
Build relationships of trust with your patients
Simplify appointment management without compromising quality
Automatic appointment scheduling
Activate AI agents within minutes that autonomously confirm, cancel, and reschedule appointments using natural and empathetic language
Personalized communication
Adapt appointment management to each patient’s communication preferences by combining online channels and calls.
Unified patient record
Adapt the CRM to your center’s needs and automatically maintain contact traceability and record the patient’s medical history.
Quality experience
Envía encuestas de satisfacción, indicaciones médicas o recordatorios para mejorar la experiencia del paciente.
Integración con agenda médica
Sincroniza automáticamente las citas con el calendario de los especialistas, evitando solapamientos y asegurando una mejor gestión del tiempo.
Take care of your patients’ experience from the first contact
Frequent queries
Automate the resolution of frequent queries in any voice and text channel with knowledge bases in specialty areas.
Complaint management
Give your patients an immediate response, detect emotions, and issue alerts when these are negative so that the call can be transferred to a human agent.
Quality control
Supervise the quality of the conversations in your contact center automatically and detect key patterns for your business.
Guaranteed service
Optimize your staff of human and virtual agents to manage demands peaks without compromising quality or increasing costs.
Available immediately
Respond to your patients with no wait time using AI agents and manage the rules for transfer to the contact center when human intervention is needed.
Your teams are always focused on what matters most
Omnichannel inbox
Enable your teams to manage all interactions on a single platform with AI capabilities designed to assist the agent.
Smart queue management
Program alerts if the wait time increases and distribute interactions from all channels in order of priority.
Campaign automation
Orchestrate omnichannel campaigns and use automatic dialing to drive the marketing strategy and contact patients.
Real-time monitoring
Monitor operations in real-time to detect bottlenecks and adjust the performance of human and virtual agents.
Balanced workload
Organize your team’s shifts taking into account their preferences, the predicted call volume, and the support of AI agents.
Maintain the security of your operations in a cloud environment
CSA Trusted Cloud Provider
Cloud Security Alliance certifies Inconcert as a trusted cloud provider.
Star Level One
Level 1 CSA certification in Security, Trust, Assurance, and Risk (STAR).
PCI Cloud Security Standards
Data security standards for the payment card industry.
ISO 27001
International information security, cybersecurity, and privacy protection standard.
CCSK
CSA Certificate of Cloud Security Knowledge.
