Improve your contact center’s profitability with solutions designed for the telecom sector
The telecom world is fast-paced and demanding. Unanswered calls? Customers who cancel? Overloaded agents? Inconcert helps you sell more, provide better service, and reduce costs with an agile, easy-to-use platform.
Scale the success of your campaigns with omnichannel technology
Increase contact rate
x3
more contacts per hour
Strengthen conversion
+12%
conversion rate
Train your agents with AI
x2
Onboarding is faster
Boost customer loyalty
+30%
retention rate
Sell more. Answer faster. Gain customer loyalty, effortlessly
More sales with less effort in the telecom sector
Telemarketing that actually works
Our auto dialers triple contact rates. Agents reach customers with more potential: they don’t waste time with meaningless cold calls.
AI to sell more and better
Segment the database in the CRM and manage contacting with marketing automation. Find the best moment to contact customers and increase conversion with customized offers.
Reduce your acquisition costs in marketing
Make your marketing truly convert customers, with full visibility of the performance of your omnichannel campaigns and lead generation in real time
Automate outbound sales with AI agents
Achieve more interactions and sales per hour with AI agents designed to sell and adapt to different areas of business, all without losing the human touch.
Smart sales script
Our Speech Analytics solution shows agents what to say visually, and in real time. That way, agents can sell better, with more confidence.
An impeccable experience that improves customer loyalty with every contact
Single omnichannel inbox
Chats, emails, calls, social media... all in a single, intuitive interface. Agents have all the information they need in a single view, so that they don’t have to waste time looking for it.
Automatic queue management
Automatic blending distributes calls among agents depending on demand and availability. The result? Greater productivity, more active agents, and better margins.
Advanced reports for supervisors
View how the pipeline evolves in real time and interactions at all levels of detail by agent, by team, and by business area, to make strategic decisions.
Integrated AI assistants
Equip your agents with AI assistants that help them write and create email templates and that summarize customer activity before each call, to achieve effective customer service.
Scale your contact center with flexibility
Increase or reduce the number of AI agents and licenses depending on demand, without paying more than you need to, with a flexible, pay-as-you-go model to optimize costs.
Create an optimal employee experience
Improve communication with your teams with an app to change shifts, manage their availability, and add their preferences
Resources of interest for the telecom sector
Filtering for technical problems
Channel incoming queries with AI agents who filter cases on every channel, resolve the most common issues, and scale complex incidents to the human team.
Smart appointment management
Automate customer appointment scheduling for installation or visits, optimizing your technicians’ calendar. Send automatic reminders and reduce cancellations.
Real time oversight of operations
During busy times, program alerts and notifications to have a proactive vision of contact center activity and distribute tasks effectively across all channels.
Quality management with AI
Detect negative emotions so that supervisors can intervene before a customer is lost. Transcribe and analyze all calls to improve quality at the contact center.
Customer retention and churn management
Detect customers who are at risk of canceling and launch campaigns with tailor-made incentives and solutions. Automate monitoring with proactive calls to assess satisfaction.
Automatic, friction-free payments
Send automatic payment reminders by email, SMS, WhatsApp, or call to reduce late payments and ensure that customers are aware of their payment obligations.
Maintain the security of your operations in a cloud environment
CSA Trusted Cloud Provider
Cloud Security Alliance certifies Inconcert as a trusted cloud provider.
Star Level One
Level 1 CSA certification in Security, Trust, Assurance, and Risk (STAR).
PCI Cloud Security Standards
Data security standards for the payment card industry.
ISO 27001
International information security, cybersecurity, and privacy protection standard.
CCSK
CSA Certificate of Cloud Security Knowledge.
