Inconcert announced the launch of its new corporate identity, which marks a milestone in its trajectory in the sector and reflects its vision of the future. This change rounds out the company’s strategic transformation process initiated in 2023 with the appointment of Paolo Boni as CEO.
Revamped corporate identity and value proposition
In its value proposition, Inconcert defines itself as a key tech company in the transformation of customer experience. “We are driving each strategic area with our ecosystem of GenAI-powered solutions that prioritize efficiency and providing a genuine omnichannel solution,” noted Paolo Boni, Inconcert CEO.
The company is committed to a long-term collaboration model with customers and partners based on innovation and extensive expertise in the sector. In this regard, Paolo Boni stated “while our in-house development teams are constantly exploring emerging technologies, the main source of inspiration are our customers and their business challenges.”
Boni also explained that this revamping responds to the need to anticipate demands from a competitive and constantly shifting environment: “Our new identity represents not only our current essence, but also the long-term vision we share with our customers and partners, with whom we are paving the road to the future of innovation and collaboration day in and day out.”
Tech solutions portfolio debuts new image
As part of this revamping, Inconcert’s portfolio also has a new image of its own. The visual identity chosen for the solutions reflects their interconnectedness and versatility, as together they form an omnichannel ecosystem that drives the full customer lifecycle.
Therefore, the omnichannel cloud contact center solution has become Inconnect, while the GenAI-powered virtual agents and chatbots correspond to Insmartbot. Infunnel is the marketing automation and CRM software and Inspeech is its quality and speech analytics management system. Finally, Inteam is its workforce management software for contact centers.
Marta Pérez, Inconcert CMO, highlighted the continuity of the company’s values. “Inconcert’s image may have evolved, but our commitment remains the same. We continue to put our customers at the center of every decision, innovating and accompanying them with the best service as a key support in the evolution of their CX.”
2024: a year of tech and service advancements
Over the course of this year, Inconcert’s solutions have taken a great leap forward in terms of technology. The company has bolstered its cloud architecture thanks to a new data lake that allows for the application of machine learning and data analytics, and it has integrated GenAI capacities throughout its portfolio.
Inconcert has also shored up its commitment to continuous improvement, thanks to the creation of the Customer Success area and the expansion of the tech support team, which this year grew 200% to be at the level of the very best on the market.
It has also similarly expanded its sales team and structure, with the key hires of Armando Trivellato as Head of Growth and Norma Pineda as VP of Sales for Latin America, to bolster its operations at all levels and have greater response capacity to its customers new demands.
Paolo Boni also revealed some news for 2025: “We are deepening our API-friendly integrations and implementations of new virtual agents with GenAI, which will improve voice and text service as well as overall productivity.”
