The Hotel Pullman Miraflores in Lima provided the perfect setting for Inconcert Sunset, an exclusive event that gathered clients and strategic partners in a relaxed sunset atmosphere. Held on March 26, this edition allowed attendees to experience firsthand how Inagent, Inconcert's AI agents, are revolutionizing customer experience through more personalized, efficient, and dynamic interactions.
AI agents in action: live demonstrations that impressed
The presentation about Inagent focused on real-world use cases showcasing how conversacional IA enhances efficiency, personalizes customer interactions, and drives business value.
One of the most impactful moments of the event was the live demonstration of Inagent. Víctor Hugo, an AI agent, successfully closed a sale with an undecided customer, displaying impressive conversational skills. Later, Cris, another virtual agent, efficiently managed a debt collection case, negotiating a payment plan with courtesy and determination. These demonstrations highlighted AI’s potential to optimize key processes across various industries.
Miguel Noronha, CSO of Inconcert, shared his excitement about the event’s success: “we are thrilled to showcase our AI Agents at this Inconcert Sunset in Lima. This event represents a unique opportunity to connect with our clients and explore together how conversational AI can revolutionize customer experience.”
An event that inspires the future of CX
Beyond technology, Inconcert Sunset Lima became a space for networking and inspiration, where industry leaders exchanged insights on the future of customer experience. With each edition, Inconcert reaffirms its commitment to innovation and to supporting businesses in evolving their CX strategies.
