Inconcert introduces Inagent, its next generation of autonomous AI agents designed to streamline the customer experience (CX) while preserving the human touch that customers value most. To achieve this, the latest AI technology is combined with Inconcert’s extensive CX expertise across more than 20 industries. The result is a solution that enables businesses to scale customer experience management, reducing costs without compromising empathy.
“Inagent is not just a solution; it is a true revolution in customer experience. Our AI virtual agents are transforming the way we operate and build meaningful connections with customers across both voice and text channels. Autonomy, accuracy, and empathy are no longer just promises, they are realities. We estimate that by 2030, 80% of interactions will be handled end-to-end by AI agents,” says Paolo Boni, CEO of Inconcert.
Smart and autonomous automation to elevate CX
Inagent handles complex inquiries as effectively as the best human agents: seamlessly, accurately, and with full autonomy. Its key features include:
- All-in-one solution across voice and text channels: Inagent is fully omnichannel, seamlessly integrating voice and text interactions while enabling smooth transfers to human agent through contact center connectivity.
- Lightning-fast implementation: AI agents are set up in minutes, with no coding required, and securely connect to business systems with ease, thanks to their API-first design.
- Real-time supervision: The Agent Quality Management dashboard allows for real-time monitoring of complex interactions, fine-tuning alerts, and guiding virtual agents with advanced tools like Whisper.
- Empathetic, multilingual communication: With over 200 lifelike voices across multiple languages and regional accents, Inagent understands errors, emojis, and contextual nuances, ensuring fluid and natural conversations.
- Autonomy & machine learning: Built with a multi-agent system, Inagent enables the creation of specialized AI teams, where each virtual agent focuses on a specific business area to optimize performance and handle complex challenges.
Mauricio Lázaro, Director of Innovation and AI at Inconcert, explains: “We are at a turning point in the CX industry. The evolution of contact centers is shifting towards a hybrid model, where human teams and AI agents collaborate seamlessly. Supervisors will no longer manage only human teams; they will also be responsible for optimizing and coordinating the work of specialized AI agents.”
Immediate results with lightning-fast implementation
Companies that have already adopted Inagent are experiencing game-changing results:
- Enhanced customer service: Up to an 85% increase in resolution rates, delivering faster and more accurate responses.
- Greater operational efficiency: A 30% reduction in human agent workload, allowing them to focus on more strategic tasks.
- Boost in sales: A 12% increase in conversion rates, turning interactions into real sales opportunities.
Armando Trivellato, Head of Growth at Inconcert, explains: “With Inagent, companies can deploy AI agents in a matter of minutes, with no coding required. This eliminates the complexity typically associated with bot implementation and training. Now, it’s infinitely easier, leading to an immediate business impact, something that makes a huge difference in the industry.”
A versatile and scalable solution for multiple industries and use cases
Inagent is designed to meet the business priorities of companies across various industries, including telecommunications, education, healthcare, banking, insurance, retail, e-commerce, transportation, and tourism, among others. It seamlessly adapts to key business processes such as service bookings, appointment scheduling, order management, claims handling, outbound sales, debt collection, and FAQ responses.
Additionally, its scalable and adaptable design ensures that businesses only pay for what they need while maintaining the highest security standards. Data privacy is backed by Inconcert’s top-tier technology partners, including Google, Meta, OpenAI, Cohere, and Anthropic.
