Once again, Inconcert sponsors the IV Contact Center Congress, organized by AEERC and CEX. This event is key for the customer service industry in Spain. Inconcert’s participation underlines our ongoing commitment to the sector’s evolution and our support for companies seeking to optimize their CX operations.
Our presence at the Contact Center Congress reaffirms our position as a leader in Customer Experience solutions and our dedication to providing cutting-edge software that helps businesses achieve their goals.
Autonomous AI Agents: The CX Revolution
Aligned with the latest trends presented at the event, Inconcert has launched Inagent, an innovative AI-driven solution designed to enhance contact center operational efficiency.
This new solution is 100% AI-powered, from design to operation. These AI agents can directly assist customers and users, handling complex inquiries with conversational AI technology that mimics human empathy.
Designed to address key business priorities across various industries—including telco, education, healthcare, banking, insurance, retail, e-commerce, transportation, and tourism—this solution adapts to essential business processes such as service reservations, appointment scheduling, order management, claims handling, outbound sales, collections, and frequently asked questions.
