In the elegant setting of the Hilton Bogotá Hotel, Inconcert hosted an exclusive business breakfast with clients and strategic partners to present Inagent, its AI-powered virtual agent solution. The event offered attendees a firsthand look at how this technology is transforming the way companies communicate with their customers.
“We’re thrilled to introduce Inagent in Colombia. This technology marks a significant leap forward in how businesses connect with their customers—delivering smarter, more personalized, and more efficient interactions,” said Miguel Noronha, CSO of Inconcert.
Telco-Focused Demos: AI That Collects and Sells Naturally
One of the standout moments of the morning was the live demonstration of real-world use cases in a telecom contact center setting. Attendees experienced how Inagent performs in action.
1. Collections with a Paisa Accent
In this demo, the AI agent used a warm, natural tone with a Medellín accent to contact a customer with an outstanding balance. During the call, the virtual agent not only notified the customer of the debt, but also negotiated in real time—suggesting payment dates, answering questions, and offering installment plans, all without human intervention
2. Sales with a Bogotá Accent
In another scenario, the AI agent presented mobile plans to a potential customer, smoothly handling questions, interruptions, and objections. The conversation mimicked a real sales call, where the customer raised concerns that were addressed naturally by the virtual agent, leading all the way to a successful close. The most impressive part was the system’s ability to persuade, argue, and adapt to the dynamic rhythm of a complex sales process.
Innovation at the Service of the Customer
Beyond the technical demos, attendees used the space to network, exchange experiences, and explore how AI can support their customer experience and operational efficiency strategies.
With this event, Inconcert reaffirms its commitment to leading digital transformation in CX across Latin America, offering tailored, high-impact solutions that meet the real-world challenges of every industry.
