Inconcert strengthens its connection with the Peruvian market by officially joining Asociación Peruana de Experiencia de Cliente (APEXO). This step highlights the company’s dedication to transforming customer experience (CX) through cutting-edge technology, extensive expertise, and proven results.
A partnership with history
Inconcert and APEXO have worked together in the past on several CX technology-related initiatives, including the event "Recalculating Customer Experience with Artificial Intelligence (AI)," organized by APEXO with Inconcert’s support. During this event, Paolo Boni, CEO of Inconcert, and Álvaro Maraví, Head of Inspeech at the company, explored how AI reshaping the relationship between businesses and their customers.
With this official membership, Inconcert reaffirms its commitment to actively collaborating with APEXO—not only to share knowledge but also to develop innovative strategies that help local businesses strengthen their customer relationships.
Delivering tangible solutions and results with APEXO
“Joining APEXO allows us to stay closer to the needs of the Peruvian market and work together to provide technological solutions that have a real impact on local businesses. We’re thrilled about this partnership and the opportunities it will bring for everyone,” says Norma Pineda, VP of Sales Latam at Inconcert.
The company is already offering innovative solutions to Peruvian businesses. Its AI-enhanced omnichannel platform improves critical processes such as customer service, sales, and data analysis. By tailoring its products to the specific challenges of each sector and use case, Inconcert optimizes every key area of the customer experience.
Through its partnership with APEXO, Inconcert positions itself as a key partner in transforming the customer experience in Peru, combining cutting-edge technology with deep expertise in the CX sector and aligning with the unique business vision of each company.
APEXO: The meeting point for CX leaders in Peru
APEXO stands as the hub of innovation and collaboration in the field of CX in Peru. As an organization dedicated to promoting best practices in customer experience, APEXO connects companies, experts and industry professionals, bringing them together in a space that fosters knowledge sharing and the development of new customer-centric strategies.
